

The brief
Before working with Rainy City and Rewind, Vapestore faced several challenges with their Magento setup:
Operational inefficiencies: The Magento platform was clunky, slow, and difficult to manage, creating roadblocks for daily operations.
Limited customisation: The existing setup limited their ability to make changes and optimise the user experience.
Performance issues: The site struggled with slow load times and a poor mobile experience.
Frequent technical issues: Issues like products disappearing, unexpected reappearances or old items, and stock discrepancies resulted in costly downtime and hours of manual recovery efforts.
Missed growth opportunities: With up to 100 new product launches per week, any delays directly impacted sales and marketing efforts, especially during key promotional events like Black Friday.
SEO concerns: As a market leader, Vapestore needed to ensure that its strong search rankings wouldn’t be affected by the migration.
Ultimately, they needed a modern, scalable, and high-performing solution, one that Shopify, along with Rainy City’s expertise and Rewind’s data protection, could provide.
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