Support & maintenance services 

Maintaining a successful online presence requires more than just one-time fixes. Our ongoing support and maintenance services are designed to keep your website running smoothly and your business growing. Whether it’s troubleshooting, updates, or optimisation, we’re here to ensure your site performs at its best, every day.

What We Offer

Our retainer packages give you ongoing access to expert Shopify support every month. Whether you're on Shopify or Shopify Plus, we provide flexible hours to cover all your needs including design, development, technical support, and strategic guidance. Our dedicated team works closely with you to ensure your store continues to grow and perform, month after month. Whatever the size of your business, we have a tailored retainer plan to meet your goals and drive long-term success.

24/7 Technical Support: Our team is always on hand to resolve issues quickly, ensuring minimal downtime.

Website Updates: Stay ahead of the competition with regular updates and performance enhancements.

Proactive Optimisation: We continually assess and refine your campaigns for better results, focusing on conversion and user experience improvements.

Strategic Guidance: Benefit from our expertise with ongoing advice and insights to help you scale your business.

Why choose us?

With flexible support plans tailored to your needs, Rainy City Agency is your trusted partner in navigating the evolving landscape of digital commerce. Let us handle the technicalities while you focus on growing your brand.

Book a call with the team

"A very professional agency with a great team and a no nonsense approach. Clear communication, well structured and organized. Always going above and beyond and taking the time for their clients"

Bastian Fischer | Good Wine Shop

"We finally found a dev team we can rely on, and it has been a game changer for our company! 10/10 recommend this team to anyone with Shopify theme development needs."

Braden Larsen | Sparkle in Pink

"RCA has done an amazing job revamping our website and providing very detailed and innovative ways to make our vision a reality. They've exceeded expectations on several tasks and have been great communicators. Thank you to the whole team at RCA! I highly recommend them."

Dirt Locker

"We have worked with several Shopify partners and found Rainy City to be the best. Always quick with responses and help. In fact, they turned a basic retainer into new theme upgrades and I know there will be more work for them in the future."

Matt Schloss | Gulf Coast Avionics

"Now approaching its fifth anniversary, Rainy City recently became one of only 20 Shopify Plus Partners in the UK. To date it has helped 500 brands ‘to succeed online’."

Brands Name

Awards

We don’t just design beautiful stores that work. We create online experiences that your customers love, so they keep coming back again and again.
See our results
Ux agency of the year
In-house digital team of the year
Developer of the year
UX agency of the year
Outstanding advocate for women in tech
Best eCommerce agency
UX agency of the year
eCommerce website of the year
Best eCommerce marketing